Texting is the easiest and most convenient way to let Southern Pine Electric know that your power is out. The same number you rely on to call is the same number you text to report outages – 800-231-5240.
Save 800-231-5240 in your contacts to use to report outages in the future. When you use this option, there is no waiting or busy signals. This number allows members to quickly call or text an outage – provided their mobile number is in our system associated with their account.
HOW TO REPORT AN OUTAGE
To Report an Outage: Text OUT to 800-231-5240
For Status Updates: Text STATUS to 800-231-5240
To Un-enroll: Text the word QUIT to 800-231-5240
Any member that does not want to remain enrolled should simply text QUIT to 800-231-5240 , to opt-out. Once opted out, you will not receive SPE outage or emergency-related information through texts. The only way your mobile number can be opted back in is for you to text JOIN from the mobile phone to the number.
IMPORTANT
For any of our outage reporting systems to work for you, your mobile number must be in our database associated with your account. If your number has changed, and you have not updated it with us, please visit your My Power account to quickly and easily update it. If you do not have a My Power account, visit www.southernpine.coop or call 800-231-5240 to update your information.
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