THREE CONVENIENT WAYS TO REPORT AN OUTAGE
Texting outages is the easiest and most convenient way to let us know that your power is out.
Members can quickly text an outage – provided their mobile number is in our system associated with their account.
Report an Outage: Text OUT to 800-231-5240
For Status Updates: Text STATUS to 800-231-5240
To Un-enroll: Text the word QUIT to 800-231-5240
Log in to your My Power account to report an outage.
My Power makes everything from paying your bill to monitoring your energy use easy. You can quickly and easily report an outage using your My Power account as well.
DO NOT REPORT OUTAGES ON SOCIAL MEDIA OR BY EMAIL. THEY ARE NOT MONITORED 24/7. INSTEAD, CALL OR TEXT 800-231-5240.
Reporting an outage by phone is easier than ever.
Simply call 1-800-231-5240, press 1 to report an outage.
If you would like to access your account, press 2.
RAIN OR SHINE, DAY OR NIGHT, THE SOUTHERN PINE TEAM IS WORKING TO BRING THE POWER.
TO EXPEDITE YOUR CALL, PLEASE HAVE YOUR ACCOUNT NUMBER AVAILABLE
NEW HEBRON DISTRICT
Southern Pine cannot guarantee power restoration to any member based on a priority list. We do offer and maintain medical equipment required accounts. If you have designated your account as medical equipment required that means that if we have a planned outage, we will attempt to notify you of that outage. Southern Pine cannot, and does not, maintain a medical equipment priority list for restoration during emergency, acts of God, and other unplanned outages. Members requiring medical equipment, elderly and disabled members should plan for backup oxygen tanks, generators, and other necessary equipment. In the event of an extended outage, plans should be in place for emergency shelter if needed. Local media outlets, the Red Cross, Salvation Army, and law enforcement offices will have a list of emergency shelters. Members should prepare a stock supply of medicines, first aid supplies, water and nonperishable food to last at least three days for each person present in the household. All items that you may need in an emergency such as blankets, flashlights, batteries, and radios should be available before the emergency strikes.
Unfortunately, when we have a large number of outages, our phone system may get overwhelmed. We want to assure you that when an outage occurs our crews are aware and immediately start working as quickly and safely as they can to get the lights back on. You can also visit our social media platforms: Facebook and Twitter.
It would be great if we could put all our lines underground, but we have more than 10,000 miles of power line delivering electricity to members in 11 counties. Burying that much line would be prohibitively expensive for our members.
Besides the line and poles, there is additional equipment associated with bringing our members electricity. Some of this equipment is directly associated with individual homes. Therefore, damage to this direct equipment can have an impact on one home, while others on the same street could have electricity.
Lights blinking can be attributed to numerous factors. Here is a video that can appropriately answer this question: Blinking Lights
A few tips include: keeping the doors closed on your refrigerator/freezer as much as possible and buy dry or block ice to keep the fridge and freezer cold.