You can sign up to pay your bill through automatic bank draft using your My Power account, in person at any Southern Pine location, or by clicking here to print the form and return it to us through mail or in person.
FAQs
WHAT IS THE BEST WAY TO REPORT A POWER OUTAGE?
Texting outages is the easiest and most convenient way to let us know that your power is out. The same number you rely on to call is the number you text to report outages – 800-231-5240.
Save 800-231-5240 in your contacts to use to report outages in the future. When you use this option, there is no waiting or busy signals. This number allows members to quickly call or text an outage – provided their mobile number is in our system associated with their account.
HOW TO REPORT AN OUTAGE
To Report an Outage: Text OUT to 800-231-5240
For Status Updates: Text STATUS to 800-231-5240
To Un-enroll: Text the word QUIT to 800-231-5240
Any member that does not want to remain enrolled should simply text QUIT to 800-231-5240, to opt out. Once opted out, you will not receive SPE outage or emergency related information through texts. The only way your mobile number can be opted back in is for you to text JOIN from the mobile phone to the number.
IMPORTANT For any of our outage reporting systems to work for you, your mobile number must be in our database associated with your account. If your number has changed, and you have not updated it with us, please visit your My Power account to update it quickly and easily. If you do not have a My Power account, visit www.southernpine.coop or call 800-231-5240 to update your information.
HOW CAN I MAKE A PAYMENT?
Members may pay online using their My Power account, on our automated phone payment system (800-231-5240), at one of our district offices (in person or drop box), by mail, or bank draft. If you don’t already have a My Power account, click here to register.
To pay online or by phone, please have the following available:
- Your Southern Pine Electric account number
- The last four digits of your social security number (Your social security number must also be on file at Southern Pine Electric.)
- Credit card, debit card, or bank routing information
To pay by mail, send your payment and bill stub to:
Southern Pine Electric
PO Box 70878 Charlotte, NC 28272-0878
ARE THERE AGENCIES THAT ASSIST MEMBERS WITH PAYING THEIR ELECTRIC BILLS?
Yes. Please click here for a list of agencies that may assist members in need.
HOW DO I SIGN UP FOR AUTOMATIC BANK DRAFT?
WHY IS MY BILL MORE THAN THE PREVIOUS MONTH?
Lifestyles and weather conditions are the major contributors to your electric use. Changes in temperature and heating and cooling settings are key drivers in electric bill. Southern Pine recommends setting your thermostat at 68 degrees in the winter and 78 degrees in the summer if health conditions allow. The square footage and insulation of your home impacts heating and cooling ability. You may view your usage history on your My Power account to assess when the most energy was consumed.
Another factor that may affect your bill is number of days in the billing cycle.
WHAT SHOULD I DO IF I CALL AND HAVE A LONG WAIT TIME DURING HIGH CALL VOLUME TIMES?
During high call volume times, instead of waiting on hold, use our call back or voice mail options. Either way, the next available member service representative will return your call in the order it was received, so you will not lose your place in line.
HOW CAN I SIGN UP FOR ELECTRIC SERVICE WITH SOUTHERN PINE?
Becoming a member of Southern Pine is easy. Complete the online membership application and submit. A member service representative will contact you within one business day to help you establish your service. You may also visit any district or branch office to complete a membership application and meet with a member service representative.
HOW CAN I VIEW MY CURRENT AND PREVIOUS BILLS?
Login to your My Power and you can easily view bills by clicking on billing history. If you do not have a My Power account, visit www.southernpine.coop and click on the My Power icon to set up your account.
HOW DO I SIGN UP FOR PAPERLESS BILLING?
Login to your My Power and you can easily select paperless billing by clicking on account management, then the paperless options tab. If you do not have a My Power account, visit www.southernpine.coop and click on the My Power icon to set up your account and you can set up paperless billing during registration.
CAN I SCHEDULE A PAYMENT IN ADVANCE?
Yes, you can schedule a future payment using your My Power account. Please remember that an account with a future scheduled payment will still be subject to late fees and disconnection if scheduled past the due date of your bill. If you need to speak with a member service representative about a possible arrangement, please call 800-231-5240.
HOW DO I PAY MY BILL OVER THE PHONE?
Paying your bill over the phone has never been easier. Call 800-231-5240 and select option 2 to pay your bill. Follow the prompts until you complete the process.
CAN I GET AN EXTENSION ON MY BILL?
Payment arrangements are made on an individual basis. Please call 800-231-5240 to discuss your payment options with a member services representative.
